Practice areas

The 17 disciplines of
managed IT services.

Every MSP and vendor in the directory is mapped to one or more practice areas. Browse by specialism to find MSPs serving your sector, or vendors offering tools in your stack.

17
Practice areas
2,637
Verified MSPs
340+
Vendors indexed
47
Countries
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17 categories
Featured practice area
02

Backup & Recovery

Backup, disaster recovery, and business continuity planning. MSPs here protect data, test recovery, and ensure businesses can survive outages, ransomware, and hardware failure.

★ NEW

AI & Automation

AI tools, workflow automation, robotic process automation (RPA), and intelligent business process management. MSPs here help clients automate repetitive tasks, reduce manual work, and leverage AI capabilities for competitive advantage.

02

Cloud Services

Microsoft 365, Azure, AWS, and Google Cloud management, migrations, and optimisation. MSPs here move businesses to the cloud, manage licensing, and control cloud spend.

03

Collaboration & Communications

Microsoft Teams, telephony, unified communications, and video conferencing. MSPs here deploy and manage the tools teams use to work together — in the office and remotely.

04

Compliance & Risk

GDPR, Cyber Essentials, ISO 27001, HIPAA, PCI DSS. MSPs here help businesses achieve and maintain compliance frameworks and demonstrate it to clients, insurers, and regulators.

05

Endpoint & Device Management

Device management, patching, remote monitoring, and RMM tooling. MSPs here keep every device in a client's fleet secure, updated, and visible — from laptops to servers to mobile.

06

Identity & Access Management

SSO, MFA, PAM, and zero-trust access. MSPs here ensure only the right people access the right systems — with full audit trails and enforcement aligned to compliance frameworks.

07

Monitoring & Observability

Network, infrastructure, and application monitoring. MSPs here provide proactive visibility across a client's entire environment — catching problems before they affect users or business operations.

08

Network & Connectivity

SD-WAN, MPLS, VPN, Wi-Fi design, and firewall management. MSPs here design, deploy, and manage the networks that connect offices, remote workers, and cloud infrastructure.

09

Application & Data Management

ERP, CRM, LOB application management and integrations. MSPs here manage the software businesses run on — keeping it updated, connected, licenced, and supported.

10

Procurement & Vendor Management

Hardware and software procurement, licence management, and vendor relationship oversight. MSPs here manage the buying process and ongoing vendor relationships on a client's behalf.

11

Professional Services & Projects

IT project delivery, migrations, infrastructure deployments, and technical consulting. MSPs here handle defined-scope projects alongside or independently of ongoing managed services.

12

Servers & Virtualisation

Physical and virtual server management, VMware, Hyper-V, and hybrid infrastructure. MSPs here manage on-premise and hosted infrastructure — keeping it performant, patched, and backed up.

13

Service Desk & End-User Support

Tier 1, 2, and 3 helpdesk support — white-labelled or co-managed. MSPs here provide the human layer of IT support: answering user calls, resolving tickets, and managing escalations.

★ NEW

Security Awareness Training

User education, phishing simulations, compliance training, and security culture programs. MSPs here reduce human error and insider risk by training employees to recognise threats and follow security protocols.

14

vCIO & Advisory Services

Virtual CIO, IT strategy, technology roadmaps, and board-level advisory. MSPs here provide strategic IT leadership for businesses that need senior technology thinking without a full-time CIO.

Are you an MSP?

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Looking for an MSP?

Click into any practice area to browse verified MSPs specialising in that capability. Filter by location, certifications held, and client size. Free to search, no account required.

How searching works

How practice areas work in the directory.

MSPs can operate across multiple practice areas — a typical full-service MSP might be listed under Cybersecurity, Cloud Services, Endpoint Management, and Service Desk simultaneously. The practice area system lets you filter by specialism rather than searching for a generic "IT company."

Each practice area page shows every MSP and vendor indexed in that category, along with the certifications relevant to that specialism. When an MSP holds a vendor certification — say, a CrowdStrike Falcon certification — that badge appears on their profile and links back to the vendor's programme page for verification.

MSPs choose which practice areas to be listed under when they claim their profile
Vendor certifications are linked to the issuing programme — not self-reported
Practice area placement does not affect search ranking — all MSPs are treated equally
New practice areas are added as the directory grows — suggest one via the MSP portal
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